Ride Coordinator

Position:
"Your Ride" Coordinator (Bilingual, Nights and Weekend Work will be Required)

Scope of Responsibilities:

The Your Ride Service Provider – Coordinator (bilingual) will provide excellent customer service through the performance of job tasks, which include monitoring telephone requests, scheduling vehicles and operators, and dispatching vehicles; and provide full range of customer service responsibilities in both English and Spanish; Perform driving duties, as needed; Perform other duties as required.

Supervised By:
Service Center Manager

Primary Responsbilities:

  • Respond to telephone inquiries regarding service and take appropriate actions with courtesy and tact
  • Enter ride requests and schedule vehicles on specialized computer software
  • Prepare schedules of service according to existing procedures and practices
  • Execute dispatch functions consistent with the dual requirements of effective customer service and compliance with MTA procedures
  • Perform other duties as assigned
Posting Type: 
Job Postings